Logiclux is a fashion apparel brand operated through logiclux.com. We take delivering an outstanding shopping and service experience to every consumer as our core mission. We firmly believe that thoughtful professional service is as important as high-quality merchandise. For this reason, we have formulated a complete and comprehensive service policy covering every stage from product browsing to after-sales support. Our goal is to make every customer who shops with Logiclux feel well-cared for and fully protected.

Strict Quality Control System: Every Logiclux clothing item undergoes rigorous quality control procedures, ranging from fabric sourcing and production manufacturing to finished product inspection. We maintain long-term cooperative relationships with premium fabric suppliers to guarantee fabric comfort, safety and durability. Each production step is professionally monitored and inspected. Only finished goods that pass multiple quality inspections are released for sale. If you receive items with non-human-induced quality issues such as fabric defects or stitching faults, please email us at customer@logiclux.com at any time. We will arrange returns, exchanges or repairs according to your actual situation.

Accurate Product Information Presentation: All details displayed on our official website www.logiclux.com, including style, color, size, material and care instructions, are presented truthfully and comprehensively. In case there is a major mismatch between the actual item and website description (excluding objective differences caused by lighting effects or monitor color display), please contact our customer service for help, and we will bear corresponding responsibilities.

Efficient Order Processing: After you place an order and complete payment on www.logiclux.com, our system will automatically confirm your order details. Our customer service team will review your order within 24 hours and arrange warehouse shipment promptly once inventory, delivery address and other information are verified correct. If abnormal order situations occur (including out-of-stock items, incomplete address information, etc.), our staff will contact you via phone or the contact details left in your order, and resolve issues properly before further processing.

Payment Security Protection: Our official website adopts advanced encryption technology to safeguard your payment data. We support multiple mainstream payment methods, and all transaction procedures operate in a fully secured environment to prevent information leakage risks. If you encounter payment-related problems (such as successful payment but unconfirmed order status), please email customer@logiclux.com. We will verify the transaction details and assist you with a solution as soon as possible.

Order Modification & Cancellation: Before your order is dispatched, you may log into the My Orders section on our website to edit delivery address, contact details or cancel the order independently. Once your order has entered the shipping process, you may contact customer service to check whether interception and modification are available. We will try our best to assist, but we appreciate your understanding that modifications may not be feasible due to logistics constraints.

Global Delivery Coverage & Transit Time: We offer worldwide delivery services and cooperate with reliable professional logistics carriers. You may track your order delivery status in real time on the My Orders page. If logistics tracking information remains unchanged for an extended period, please contact customer service. Our team will coordinate with logistics providers to resolve the issue.

Standard Packaging Standards: All products are packed with exclusive customized packaging to avoid damage during transit. Each package includes a product checklist for you to verify receipt contents. If your package arrives damaged or deformed and causes damage to items inside, you may refuse delivery and contact customer service immediately. We will arrange replacements or refunds accordingly.

You may reach us via email at customer@logiclux.com during business hours 9:00–18:00. We will reply to all inquiries within 24 hours. Our customer service staff will answer your questions patiently regarding products, orders and after-sales services.

Feedback Management: We highly value every customer’s opinions and suggestions. If you are unsatisfied with our products or services, you may submit feedback through the above channels. Our team will record your feedback fully and provide a resolution within 3 business days. Valuable suggestions will be adopted into our brand improvement plan to continuously upgrade service quality.

We strictly comply with applicable legal regulations to protect the security of your personal data. Personal information provided during registration and ordering, such as your name, contact number and delivery address, will only be used for order processing, logistics delivery and customer service purposes. Such information will never be disclosed to any third-party organizations or individuals, unless otherwise required by law. You may view full details on our dedicated Privacy Policy page. For any questions regarding data protection, please contact customer service for support.

We have always believed that high-quality service comes from attention to every detail and respect for customers. Logiclux will keep optimizing our service policies, deliver professional and considerate support, and safeguard your fashionable lifestyle.

These Terms of Service, together with any separate service agreements between us and you, shall be governed by and interpreted in accordance with the laws of Hong Kong.