Terms of Service
Logiclux is a fashion brand under Xining Wujie Trading Co., Ltd., focusing on men's basic apparel, mainly selling vests, T-shirts, shirts, and other products. We have always believed that high-quality service is a bridge for building long-term trust between the brand and consumers. To ensure you have a comfortable and secure experience when selecting and using our products, we have formulated this detailed service policy, covering the entire process from product consultation to after-sales support, striving to reflect our professionalism and sincerity in every link.
I. Pre-sales Consultation Service
When you are selecting products such as vests, T-shirts, and shirts, if you have any questions, we will provide you with comprehensive and detailed consultation support. Whether you want to know the fabric composition of a certain vest (such as whether it contains cotton and how breathable it is), the design of a T-shirt (whether it is a slim fit or a loose fit and which body type it suits), or the craftsmanship details of a shirt (whether it has been anti-wrinkle treated and what the button material is), you can get in touch with us via email (customer@logiclux.com) or phone (+86-13685588000).
Our staff will reply to your email within 24 hours and give in-depth answers to your questions. For example, when you ask about the shrinkage rate of a certain pure cotton T-shirt, we will inform you of the specific test data and provide suggestions on preventing shrinkage during washing; when you are struggling with choosing a shirt size, we will recommend the most suitable size for you based on the height, weight, shoulder width and other data you provide, combined with the fit characteristics of different styles. If you choose to consult by phone, the operator will listen to your needs patiently and even compare the differences between multiple products for you to help you quickly find the product that meets your expectations.
In addition, our official website (www.logiclux.com) will also display detailed information on each product, including multi-angle real-shot pictures, fabric test reports, size comparison tables (detailed data such as shoulder width, bust, and clothing length in centimeters), and suggestions for wearing scenarios. You can log on to the official website to check at any time. This information will help you understand the products more intuitively and make wise purchasing decisions.
II. Order Processing Service
After you successfully place an order, we will immediately start an efficient order processing process to ensure that your goods can be shipped as soon as possible.
- Information Verification: Within 1 hour after placing the order, we will conduct a comprehensive check on your order information, including product model, size, quantity, delivery address, contact information, etc. If the address is incomplete (such as missing house number) or the phone number is incorrect, we will contact you in time via email or phone to confirm, so as to avoid delivery delays caused by information problems.
- Inventory Check: After confirming that the order information is correct, we will check the product inventory immediately. If the product is in stock, it will be arranged for delivery within 24 hours; if the product is temporarily out of stock, we will inform you of the expected restocking time (usually 3-7 days) via email or phone within 48 hours. You can choose to wait for restocking, change to another style, or cancel the order (we will process the refund for you immediately after canceling the order).
- Order Status Update: You can check the order status in real time through the "My Orders" page on the official website. Every step of the process, from "Pending Payment" and "Paid" to "Shipped Out" and "Dispatched", will be updated in a timely manner. If you have any questions about the order status, you can consult us via email or phone at any time, and we will inform you of the current status of the order and the expected delivery time in detail.
III. Logistics and Distribution Service
We cooperate with many well-known logistics companies to provide you with stable and reliable logistics and distribution services to ensure that the goods are delivered to you safely.
- Shipment Notification: After the goods are shipped, we will immediately send you a shipment notification via email, which contains the logistics tracking number, the name of the logistics company, and the query link. You can track the real-time transportation status of the goods through this link, and know whether the goods have been collected, which city they are being transferred to, and when they are expected to be delivered.
- Packaging Protection: To prevent the goods from being damaged during transportation, we will adopt targeted packaging methods according to the characteristics of different products. For example, shirts will first be put into dust bags and then into hard packing boxes to prevent wrinkles; vests and T-shirts will be folded neatly and put into sealed bags, then into shockproof bubble bags to avoid moisture or snagging.
- Handling of Distribution Problems: If you find that the logistics information has not been updated for a long time (more than 72 hours) or shows "Delivery Failed", you can contact us via email or phone. We will immediately communicate with the logistics company, verify the situation, and urge them to handle it as soon as possible. If delivery is difficult due to a remote address, we will coordinate with the logistics company to arrange a second delivery; if the goods are damaged during transportation, we will reissue a new product for you free of charge, and we will bear the relevant costs.
IV. After-sales Support Service
After-sales service is an important part of our service system, and we will make every effort to solve various problems you encounter after receiving the goods.
- Handling of Quality Problems: If the goods you receive have quality problems (such as fabric damage, loose seams, size error exceeding 3% of the description, etc.), please send photos or videos of the problems (which need to clearly show the details of the problems and the product tags) via email within 7 days after receiving the goods, and indicate the order number and your contact information. We will verify it within 3 working days. After confirming that it is a quality problem, we will provide you with two solutions: one is free return and exchange (we will bear the round-trip freight), and the other is to keep the goods and give a reasonable amount of compensation (the specific amount is determined according to the severity of the problem). You can choose either one.
- Handling of Non-quality Problems: If you need to return or exchange the goods due to personal reasons (such as inappropriate size, dislike of the style), and the goods meet the conditions of "unworn, unwashed, and tags intact", you can apply within 30 days after receiving the goods. You need to bear the return freight by yourself. Please indicate the order number when returning the goods. After we receive them, we will handle the return, exchange or refund for you within 3 working days.
- Product Maintenance Guidance: If you encounter problems when wearing or caring for the products (such as how to quickly deal with wrinkled shirts, how to clean stubborn stains on T-shirts), you can consult the maintenance methods via email or phone. Our customer service staff will provide professional suggestions, such as shirts can be restored to a neat state by low-temperature steam ironing, and oil stains on T-shirts can be pre-treated with detergent before normal washing, etc., to help you extend the service life of the goods.
V. Opinion Feedback Service
We attach great importance to your opinions and suggestions, which are important driving forces for us to continuously improve our products and services. No matter what ideas you have about product design (such as hoping to add a certain type of style, improve a certain type of fabric), service process (such as thinking that the order processing speed needs to be improved, the consultation reply is not timely enough) or official website experience (such as slow page loading, inconvenient operation), you can feedback to us via email or phone.
After receiving your feedback, we will record and analyze it within 3 working days. For reasonable suggestions, we will incorporate them into the product improvement or service optimization plan and inform you of the handling results via email within 15 working days. For example, if many consumers' feedback that the cuffs of a certain shirt are easy to deform, we will adjust the cuff craftsmanship of this style; if you suggest increasing the size range of vests, we will consider adding larger or smaller size options in subsequent production.
VI. Information Security Service
We promise to strictly protect the security of your personal information and always follow the following principles when collecting, using, and storing your information:
- Information Collection: Only collect the information necessary to complete the order (such as name, address, phone number, etc.), and will not excessively collect irrelevant information (such as ID card number, bank card password, etc.).
- Information Use: Your personal information is only used for order processing, logistics distribution, after-sales service, and other links, and will not be used for other commercial purposes (such as selling to third parties, sending spam advertisements, etc.).
- Information Protection: Encryption technology is used to store and transmit your information to prevent information leakage, tampering, or loss. At the same time, strictly restrict the access rights of internal personnel to the information, and only authorize relevant staff to access when necessary, and they must sign a confidentiality agreement.
If you have any questions about personal information protection (such as wanting to check what information we have collected about you, wanting to request the deletion of personal information), you can contact us via email or phone, and we will provide you with relevant certificates or handle the information deletion procedures within 7 working days.
We always take "satisfying every consumer" as our service goal, and constantly optimize the service process and improve service quality. If you feel any inconvenience during shopping or have suggestions for improvement, please feel free to contact us through the above methods, and we will serve you wholeheartedly.