Return Policy
logiclux Return & Refund Policy
Your Complete Satisfaction Is Our Top Priority
We aim for you to be fully happy with every order you receive. In case you are not completely satisfied with your purchase, we will resolve the issue properly for you.
30-Day Convenient Return Window
Products must remain unused, unlaundered, with original tags intact and kept in their original packaging.
How to apply for a return:
Send an email to customer@logiclux.com
within 30 days after package delivery. Please state your order number and return reason in the message.
We will issue a prepaid return shipping label for you; additional charges may apply under certain conditions.
Non-Returnable Merchandise
For health and safety purposes, returns on the following items are not accepted:
- Earrings and body accessories
- Swimwear (after the protective hygiene strip has been removed)
- Socks and stockings
- Clearance final sale products (marked during checkout)
Exchange Service
If you need to change the size or color, we support exchanges subject to stock availability.
Please contact us via email first, and we will verify stock availability for you.
Return Shipping Terms
Returns requested by customers: Return shipping fees shall be borne by the customer, calculated according to the selected logistics carrier.
Our liability cases: Free return shipping will be provided if the item received is damaged, defective or wrong delivered.
Refund Information
Refund processing time: 3 to 5 working days after we receive and inspect your returned item.
Refund method: Funds will be returned to your original payment account, including credit cards, PayPal and other payment channels.
Deduction notes: Initial delivery shipping fees are non-refundable.
Import duties and taxes for international orders are imposed by local customs and cannot be refunded.
Need Help?
Please email customer@logiclux.com with your order number. We will reply to you within 24 working hours.